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C-C4H56I-34考古題 & C-C4H56I-34通過考試

最熱門的C-C4H56I-34認證考試是能夠改變您生活的IT認證考試，獲得SAP C-C4H56I-34證書的IT專業人員的薪水要比沒有獲得證書的員工高出很多倍，他們的上升空間也很大，能帶來更好的工作機會。不要因為準備SAP C-C4H56I-34而浪費過多時間，可以使用KaoGuTi網站提供的考古題資料，幫助您更有效率的準備C-C4H56I-34考試。這是一個人可以讓您輕松通過C-C4H56I-34考試的難得的學習資料，錯過這個機會您將會後悔。

SAP C-C4H56I-34 考試大綱：

主題
簡介

主題 1

Master Data: This topic familiarizes SAP Consultants with essential processes for managing master data, including customer data creation, maintenance, and archival. It also delves into managing service offerings and product data to align with business needs. Data migration strategies are explained, ensuring the successful import of existing records into SAP Service Cloud while maintaining data integrity.

主題 2

Communication Channels: SAP Consultants learn about configuring multiple communication channels such as email, chat, and phone, integrating CTI systems for enhanced communication efficiency, and monitoring channel performance. This ensures effective customer interaction and channel optimization.

主題 3

User Management: Here, SAP Consultants explore the mechanisms of controlling access within the system through role-based permissions and onboarding processes for new users. Audit logging techniques are also covered here.

主題 4

Basic Setup: In this topic, SAP Consultants gain insights into establishing the foundation of the SAP Service Cloud environment. It encompasses configuring integration settings with SAP and non-SAP systems, enabling seamless connectivity, and customizing the user interface for usability and branding.

>> C-C4H56I-34考古題 <<

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最新的 SAP Certified Application Associate C-C4H56I-34 免費考試真題 (Q62-Q67):

問題 #62
Which milestone can you use for service levels?

A. Warranty validity
B. Status
C. Initial review date
D. Created-on date

答案：C

問題 #63
What options are available to automatically assign an employee or team to a case? Note: There are 2 correct answers to this question.

A. Set up rule(s) for case routing to employees.
B. Set up rule(s) for case routing to teams.
C. Set up rules with BRF+.
D. Define case types and assign responsible teams and employees.

答案：A,B

問題 #64
To which objects can you assign employees in SAP Service Cloud Version 2? Note: There are 2 correct answers to this question.

A. Registered products
B. Service levels
C. Response templates
D. Accounts

答案：A,D

問題 #65
Which of the following are mandatory attributes when creating a case? Note: There are 2 correct answers to this question.

A. Installed base
B. Case type
C. Status
D. Subject

答案：C,D

解題說明：
When creating a case, you need to enter the mandatory attributes that are marked with an asterisk (*) in the user interface. These attributes are status and subject. Status indicates the current state of the case, such as new, in process, or completed. Subject is a brief description of the case that helps to identify and categorize it.
Installed base and case type are optional attributes that you can use to provide more information about the case, such as the customer's assets or the nature of the service request. References = Solution Guide for SAP Service Cloud Version 2, section "Cases"

問題 #66
Which services can be added to a business role? Note: There are 2 correct answers to this question.

A. Installed base
B. Maintenance plan
C. Warranty
D. Measurements

答案：A,D

解題說明：
In SAP Service Cloud Version 2, "Installed Base" and "Measurements" are two of the services that can be added to a business role. The Installed Base service allows for the management and tracking of a customer's installed products or equipment, enabling service agents to have a comprehensive view of the customer's assets for better service and support. The Measurements service, on the other hand, enables the tracking and recording of various metrics or performance indicators related to the installed base or service processes. This service is crucial for monitoring performance, ensuring quality, and making informed decisions based on empirical data.

問題 #67
......

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C-C4H56I-34通過考試: https://www.kaoguti.com/C-C4H56I-34_exam-pdf.html

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